VHC

Specialty: Professional & Clinical Skills

Species: All 

AAVMC Standards: 5.1, 5.2, 5.3

Institutional Licensing Available: $2,250 with completion of train-the-trainer program








    Reason(s) for contacting us (check all that apply):

    The Veterinary Healthcare Communication Curriculum (formerly The Veterinary Communication Project at IHC) addresses gaps in veterinarian-client communication training at veterinary schools. The curriculum includes 16 lessons with tools and resources for improving communication skills on various topics. Teaching communication in veterinary medicine is now endorsed through national reports and the North American Veterinary Licensing Examination testing of client communication skills for licensure. Veterinary academic surveys have consistently demonstrated that practice success depends on effective communication skills, and consumer surveys show that good communication is the number one priority when animal owners choose or decide to stay with a veterinary practice.

    Are you looking to enhance your veterinary healthcare team's communication skills to better serve your clients and patients? Look no further than our comprehensive Veterinary Healthcare Communication Curriculum! Designed by industry experts, this curriculum is tailored specifically for veterinary students and professionals to develop effective communication strategies and improve client interactions.

    What's Included

    Learning Modules

    • Roles and Choices: Informed Decision-making with Clients
    • Enhancing Client Adherence
    • Eye of the Beholder: Addressing Difficult Client Interactions
    • Strangers in Crisis: Skills for Delivering Bad News
    • Building Trust with Clients: Core Communication Skills
    • Giving and Receiving Feedback
    • Conflict Management
    • Conflict Management: Team Conflict 
    • Breaking the Silence: Discussing Medical Errors with Clients
    • Are We Good Here? Speaking about Ethics

    Coming Soon:

    • Euthanasia: Guiding Clients Through Difficult Decisions
    • Getting the Story
    • Nonverbal Communication in Veterinarian-Client Relationships
    • Contextualized Care Conversations with Clients: It is Not Just About Money!
    Key Features
    Benefits
    How to Access this Content