Veterinary Healthcare Communication Curriculum

Specialty: Professional & Clinical Skills

Species: All

AAVMC Standards: 5.1, 5.2, 5.3

Institutional Licensing Available: $2,250 with completion of train-the-trainer program

The Veterinary Healthcare Communication Curriculum (formerly The Veterinary Communication Project at IHC) addresses gaps in veterinarian-client communication training at veterinary schools. The curriculum includes 16 lessons with tools and resources for improving communication skills on various topics. Teaching communication in veterinary medicine is now endorsed through national reports and the North American Veterinary Licensing Examination testing of client communication skills for licensure. Veterinary academic surveys have consistently demonstrated that practice success depends on effective communication skills, and consumer surveys show that good communication is the number one priority when animal owners choose or decide to stay with a veterinary practice.

Are you looking to enhance your veterinary healthcare team's communication skills to better serve your clients and patients? Look no further than our comprehensive Veterinary Healthcare Communication Curriculum! Designed by industry experts, this curriculum is tailored specifically for veterinary students and professionals to develop effective communication strategies and improve client interactions.

Discover how this learning resource can fit into your institution’s curriculum. Download the Veterinary Healthcare Communication Curriculum Information Sheet.

What's Included Key Features Benefits How to Access this Content

What's Included

Learning Modules

Building Teams that Work
Getting the Story
Roles and Choices
Euthanasia
Just Give 2 BID: Enhancing Adherence
It Goes Without Saying: Nonverbal Communication
Eye of the Beholder: Difficult Interactions between Veterinarians and Clients
Elephant in the Room: Money in the Veterinarian Client Relationship
Strangers in Crisis: Partners in Care
Are We Good Here?: Speaking of Ethics
Breaking the Silence: Disclosing Medical Errors
Easy for You to Say: Communication Within the Healthcare Team
Building TRUST
Compassion Fatigue: Caring until it hurts
Clear the Air: Tools for Managing Team Conflict and Enhancing Team Collaboration
The Power of Feedback

Key Features

Interactive Modules: Our curriculum includes engaging and interactive modules covering various aspects of communication in the veterinary healthcare setting. Topics range from effective client education techniques to handling difficult conversations with pet owners.

Real-World Scenarios: Learn through realistic scenarios that simulate typical situations encountered in veterinary practices. Practice your communication skills in a safe environment before applying them in real life.

Role-Playing Exercises: Develop confidence in your communication abilities with hands-on role-playing exercises. Practice different communication styles and receive valuable feedback from instructors.

Multimedia Resources: Access a wealth of multimedia resources, including videos, case studies, and quizzes, to reinforce learning and retention of key communication concepts.

Customizable Training: Tailor the curriculum to fit the specific needs of your veterinary practice. Choose modules that align with your team's communication goals and challenges.

Benefits

Enhance Client Satisfaction: Improve client relationships and satisfaction by effectively communicating treatment plans, preventive care recommendations, and wellness information.

Strengthen Team Dynamics: Foster better communication among team members, leading to a more cohesive and efficient practice environment.

Increase Compliance: Equip your staff with the skills to clearly communicate instructions and expectations to pet owners, resulting in higher compliance rates with treatment plans.

How to Access this Content

1) Fill out our Contact Form

2) Connect with our Team

After receiving your information through the Contact Form, a member of the Center for Educational Technologies team will connect with you to provide more information and give you access to a demo of the requested resources.

Facts About our Educational Resources:

Educational Resources are available for license via a 12-month subscription license agreement for an unlimited number of faculty and students.

All resources are web-based, managed through the Center for Educational Technologies’ learning management system, and accessible across multiple devices. No download necessary!

3) License Agreements and Payments

At the end of the demo period, a license agreement would be signed by both institutions and payment would be submitted.

FAQs About License Agreements and Payments:

Q: What is a subscription license agreement?
A: A legal agreement between two parties to access learning modules that Texas A&M owns the intellectual property to. All learning modules are licensed for a set fee as outlined on the tamucet.org website.

Q: How long is a subscription license agreement?
A: License agreements are for 12-months.

Q: How do I renew a subscription license agreement?
A: Annual renewal reminders are emailed to licensees prior to the license agreement termination date. Licensees may also request renewals via email to the Center for Educational Technologies at cet@cvm.tamu.edu

Q: What happens if I choose to terminate my subscription license agreement prior to the end of the 12-month period?
A: A thirty (30) days written notice prior to the end of the then-current term of its intent not to renew is required.

4) Set-up and Support

The Center for Educational Technologies will set up your unique institution URL with your custom branding and trademark. Login credentials and account setup instructions will be provided for your students and faculty. Help Desk Support will be provided for the length of the license agreement

5) Login and Begin Learning!

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Veterinary Healthcare Communication Curriculum